Agent Dashboard – Help Tickets

Subject Description Company Contact Name Phone Number Email Address Reporting Instructions Requested Start Date Requested End Date Emergency Request Department Priority Attachment
Test

This is a test

imavex cary chandler (317)747-1388

test

November 5, 2019 November 6, 2019 No Electrical Low
SMS Test

This is a test for skeens

imavex Cary Chandler (317)747-1388

none

November 5, 2019 November 7, 2019 No Electrical Low
New Helpdesk Ticket Test

This is a test of the new helpdesk ticket

Imavex Cary (317)555-5555 carychandler@gmail.com

None

November 14, 2019 November 15, 2019 No Flooring Normal
TEST Bathroom Leak

A sink is leaking in the VA men’s bathroom. Please fix this asap.

TOA USA Riley Skeens (317)903-0257 Rskeens23@gmail.com

Enter through the VA hallway on the back side of the building.

December 3, 2019 December 3, 2019 Yes Plumbing High https://skeens.co/wp-content/uploads/formidable/4/58-150×150.jpeg
Test Ticket

.

. . (317)903-0257 Riley@skeens.co

.

December 5, 2019 December 5, 2019 No Electrical Normal
Test 2

.

. . (317)903-0257 Riley@skeens.co

.

December 5, 2019 December 5, 2019 No Electrical Normal
Test

Sws Riley (317)903-0257 Riley@skeens.co

December 5, 2019 December 6, 2019 No Structural Normal https://skeens.co/wp-content/uploads/formidable/4/8683B299-26B3-4E23-83B9-159713024E1B-150×150.jpeg, https://skeens.co/wp-content/uploads/formidable/4/F6867743-8F30-43B1-8B36-E5D91F059A26-150×150.jpeg, https://skeens.co/wp-content/uploads/formidable/4/C748C3DE-3D48-4AA7-A478-94565C04F74D-150×150.jpeg
Test

Sws Riley (317)903-0257 Riley@skeens.co

December 5, 2019 December 5, 2019 Yes Flooring Normal
TOA PLUMBING

Toilet leaking in VA men’s bathroom

TOA Riley Skeens (317)903-0257 Riley@skeens.co

Meet at VA hallway on back side of building

December 9, 2019 December 10, 2019 Yes Plumbing High https://skeens.co/wp-content/uploads/formidable/4/CE2AE120-D2A5-4690-A215-97D70A9C2FAD-150×150.jpeg
Bathroom TEST

Toilet Leak

Acuity Matt Dildine (765)307-1423 Riley@skeens.co

Meet at South building lobby

December 9, 2019 December 9, 2019 Yes Plumbing High
Plumbing Clog

East break room men’s bathroom 2nd urinal not flushing and draining water correctly.

TOA USA Riley Skeens (317)903-0257 Riley@skeens.co

Main lobby parking lot and meet in lobby for temperature check. Skeens Warehouse Services will take you to issue location.

November 6, 2020 November 13, 2020 No Plumbing Normal
Exit Door TOA South

TOA south has an exit door that is rusted shut. (North/West of Building) If facing overhead door. Its the door on the right. Could you please get me a quote to replace/repair door to open/close properly.

TOA (USA), LLC Eddie Wiley (317)560-9050 ewiley@toa-usa.com

Eddie Wiley

November 9, 2020 November 25, 2020 No Other (Please Specify in Description Above) Normal
Test Subject

TEST

TEST Cary Chandler (317)747-1388 carychandler@gmail.com

test

November 19, 2020 November 20, 2020 No Electrical Low
Test ticket as non registered user

testing as non registered

Non registered user LLC Sans Registered (812)584-3644 jesabail@indiana.edu

Building test

November 20, 2020 November 27, 2020 No Structural Low
Test ticket as non registered user 2

non registered 2

Non registered user LLC Sans Registered (812)584-3644 jesabail@gmail.com

Building test

November 20, 2020 November 27, 2020 No Structural Low
WEEKLY TEST WORK ORDER

TEST DESCRIPTION

SKEENS WAREHOUSE SERVICES RILEY SKEENS (317)903-0257 RILEY@SKEENS.CO

REPORTING INSTRUCTIONS

November 24, 2020 November 25, 2020 No Other (Please Specify in Description Above) High
WEEKLY TEST WORK ORDER

TEST DESCRIPTION

SKEENS WAREHOUSE SERVICES RILEY SKEENS (317)903-0257 RSKEENS23@GMAIL.COM

REPORTING INSTRUCTIONS

November 24, 2020 November 24, 2020 No Electrical High
Imavex Test Submission (AC)

Test submission

Test Amy Campbell (555)555-5555 acampbell@imavex.com

Test

November 30, 2020 November 30, 2020 Yes Electrical High
Registered User Test Ticket

testing registered user alert format

Testing LLC Is Registeredtest (812)584-3644 jesabail@gmail.com

OH 18 test

December 4, 2020 December 11, 2020 No Electrical Low
Non registered user test

Testing as non registered user

Non registered LLC Sans registered (812)584-3644 Jesabail@gmail.com

Oh 18

December 4, 2020 December 11, 2020 No Mechanical Low
Registered user test

Registered user test

Registered user test LLC Registered user (317)903-0257 Jesabail@gmail.com

OH 18

December 4, 2020 December 11, 2020 No Mechanical Low
Upload TEST

This is just a test to determine if the file upload options works.

imavex Cary Chandler (317)555-5555 carychandler@gmail.com

None

December 2, 2020 December 5, 2020 No Electrical Normal https://skeens.co/wp-content/uploads/formidable/4/Imavex-Logo-Horizontal-Small-Full-Black-150×72.png
Imavex mobile test

Mobile test submission

Imavex Amy (555)555-5555 aacampbell@imavex.com

Test

December 3, 2020 December 3, 2020 No Please Select Normal https://skeens.co/wp-content/uploads/formidable/4/8C62B175-3CC8-46A6-964C-7BAA0145FDD7-150×150.jpeg
Imavex mobile test

Mobile test submission 2

Imavex Amy (555)555-5555 acampbell@imavex.com

Test

December 3, 2020 December 3, 2020 No Please Select Normal https://skeens.co/wp-content/uploads/formidable/4/535798C2-57B3-4052-B5B1-5176FF67FE2E-150×150.jpeg
Mobile non registered test

Mobile non registered test ticket

Skeens Warehouse Services Mobile sans registered (812)584-3644 jesse134679@outlook.com

OH 18

December 11, 2020 December 18, 2020 No Electrical High
Monday December 7th

SMS Test

imavex Cary Chandler (317)847-9750 cchandler@imavex.com

This is a test

December 7, 2020 December 8, 2020 No Electrical Normal
Mobile sms test

Sms test

Sms test LLC Jesse Bailey (812)584-3644 jesse134679@outlook.com

OH 18

December 11, 2020 December 18, 2020 No Electrical High
Weekly Test Ticket

Weekly Test Ticket

Weekly Test LLC Weekly Test (812)584-3644 jesse134679@outlook.com

OH 18

December 18, 2020 December 25, 2020 No Lighting Low
Main account test

testing main account logged in, no prefill fields

Skeens Warehouse Services Jesse Bailey (812)584-3644 jesse@skeens.co

OH 18

December 26, 2020 December 31, 2020 No Other (Please Specify in Description Above) Low
Imavex test

Imavex test – chrome desktop

Imavex test Amy (555)555-5555 acampbell@imavex.com

Imavex test

December 21, 2020 December 21, 2020 No Please Select Normal https://skeens.co/wp-content/uploads/formidable/4/IMG_0003-3-1-150×150.jpg